At Chase Contracting, we’ve built our reputation on more than just high-quality decks, fences, and outdoor living spaces—we’ve built it on honesty, craftsmanship, and trust. That’s why when things don’t go exactly as planned, we don’t hide it. We face it, fix it, and use it as a chance to get even better.

Recently, our team made a mistake during a project that ended up costing about $2000 to correct. While it was certainly an unexpected expense, it became one of the most valuable lessons we’ve had in recent years. Instead of viewing it as a failure, we approached it as an opportunity to strengthen our systems, improve our processes, and reinforce the values that define who we are as a company.

A Small Misstep, A Big Lesson

Construction projects involve countless details—measurements, materials, timing, and coordination. Even with careful planning, errors can happen. In this case, a miscalculation meant that part of the project needed to be redone. There was no quick patch or shortcut that would have delivered the results our clients deserved. The only option was to redo the work properly.

We made the decision to absorb the cost ourselves and rebuild the section correctly. For us, there was never any question: quality comes first, and we stand behind every project we deliver.

Why We Believe in Transparency

Some contractors might sweep mistakes under the rug or shift the blame. That’s not how we operate. At Chase Contracting, we believe that mistakes are best handled with transparency and accountability. When something goes wrong, we communicate with the client, explain the situation, and provide a clear plan to make it right.

This open approach doesn’t just solve the problem—it builds trust. Clients can see that we don’t cut corners, and they can feel confident that we’ll always deliver the best possible outcome. Trust is the foundation of every strong relationship, and that includes the relationships we build with our clients.

Turning Setbacks Into Strengths

The $2000 mistake wasn’t just a one-time event—it was a catalyst for growth. Here’s how it has made us stronger as a company:

• Better planning processes – We took the time to review our workflows and make adjustments so errors are far less likely in the future.

• More detailed double-checks – We added extra steps in our quality control, giving our team more opportunities to catch and prevent mistakes.

• Team development – Rather than discouraging us, this moment gave our crew a chance to learn, grow, and improve communication on the job site.

• Proof of accountability – By fixing the problem at our own expense, we showed our clients that our promise to deliver quality isn’t just words—it’s backed by action.

Instead of being a setback, this experience reminded us why integrity and accountability are at the heart of everything we do.

Why Clients Benefit From Our Approach

For homeowners, choosing the right contractor can feel overwhelming. There are countless options out there, and not all companies approach challenges the same way. The reality is that in any trade, mistakes can happen. What sets a company apart is how they handle them.

At Chase Contracting, our clients benefit from knowing that if something doesn’t go perfectly, they’ll never be left to deal with it on their own. We take ownership, make it right, and ensure the finished product is everything they envisioned. That’s a promise that brings peace of mind and makes a big difference in the client experience.

The Chase Contracting Difference

This $2000 mistake was a reminder that success isn’t about never encountering obstacles—it’s about how you respond when they appear. We responded by doubling down on our commitment to quality, tightening our processes, and proving to our clients that we stand behind our work 100 percent.

We’re proud of the lessons we’ve learned, the growth we’ve achieved, and the trust we’ve built with our clients along the way. For us, every challenge is a chance to improve, and every improvement helps us deliver even better results.

Final Thoughts

Mistakes are part of life, but how you handle them defines your reputation. At Chase Contracting, we don’t see challenges as setbacks—we see them as stepping stones toward becoming the best builders we can be. That $2000 mistake made us sharper, stronger, and more committed than ever to delivering exceptional outdoor living spaces.

📞 Contact Chase Contracting today to discuss your next deck, fence, or backyard project.

Because in the end, we’re not just building backyards—we’re building trust, one project at a time.