At Chase Contracting, we take pride in building more than just decks, fences, cabanas, and backyard living spaces—we build trust. For us, a project doesn’t end when the tools are packed up and the final walk-through is complete. We believe true craftsmanship continues long after the last board is secured. That’s why we make it a point to check in on our completed projects, even when our clients haven’t called us with any concerns.
This simple but meaningful step reflects our core values: accountability, attention to detail, and a genuine commitment to client satisfaction. It’s one thing to build a beautiful backyard; it’s another to return months later to make sure everything is still looking and performing exactly as it should.
Why Follow-Ups Matter in Construction
For many contractors, once a job is complete, that’s the end of the relationship. At Chase Contracting, we believe that’s just the beginning. Following up on past projects is an important part of delivering exceptional service, and it provides value to both us and our clients.
Here’s why follow-ups matter so much:
Confirming quality craftsmanship – Outdoor projects must stand up to real-world conditions: sun, rain, snow, and everyday use. Checking in lets us see how the materials and workmanship are performing over time.
Reassuring homeowners – A follow-up visit shows clients that their investment matters to us. It reminds them they can rely on us if they ever need future work or adjustments.
Addressing small issues early – Even the best builds can experience natural settling or minor wear. By returning proactively, we can catch and address small things before they ever become bigger concerns.
Strengthening relationships – Follow-ups turn one-time customers into long-term partners. Clients remember contractors who care enough to return without being asked.
Standing behind our work – Accountability is at the core of who we are. These visits prove we’re confident in our craftsmanship and willing to stand by it.
A Proactive Approach to Long-Term Success
Outdoor spaces aren’t just for show—they’re meant to be lived in and enjoyed. Families gather on decks for summer barbecues, fences protect backyards and create privacy, and cabanas become central hubs for relaxation and entertainment. Because these spaces play such an important role in daily life, they need to last.
By checking in after several months, we get to see how a project fits into our clients’ lives. Are they using their deck as a dining space? Has the fence created the privacy they wanted? Is the cabana holding up to weekend get-togethers? These insights matter. They help us confirm we’ve met the client’s vision and also guide us in making future projects even better.
Why Clients Appreciate the Extra Mile
The truth is, most homeowners don’t expect a contractor to show up again once the work is done—so when we do, it leaves a lasting impression. It tells our clients that we don’t just care about finishing the job; we care about their long-term happiness.
That extra mile often turns a satisfied client into a lifelong one. Time and again, our follow-ups have led to repeat projects, referrals to family and friends, and the kind of reputation that can only be earned through genuine care and consistency.
Clients notice when you do more than expected. They notice when you take responsibility for your work even when there isn’t a problem to fix. And they notice when you show the same pride months later that you did on the day the project was completed.
The Chase Contracting Difference
At Chase Contracting, our difference lies in the combination of craftsmanship and customer care. Yes, we specialize in designing and building beautiful outdoor living spaces across Ontario, but just as importantly, we stand behind them.
From the first consultation to the final inspection—and well beyond—we aim to make the process smooth, transparent, and reliable. Our follow-up visits are a natural extension of that philosophy. They demonstrate that we value long-term relationships as much as we value great design and construction.
When you choose Chase Contracting, you’re not just hiring a contractor. You’re partnering with a team that believes in accountability, integrity, and building projects that clients can enjoy for decades.
Ready to Transform Your Backyard?
If you’re planning to enhance your outdoor space with a new deck, fence, cabana, or custom backyard project, choose a contractor who will go the extra mile. At Chase Contracting, we don’t just complete projects—we stand behind them. By checking in on our past work, we ensure that every client continues to feel confident about their investment and proud of their outdoor space.
📞 Call Chase Contracting today to schedule your consultation
Because at Chase Contracting, the job doesn’t end when we leave the site. It ends when we know our clients are still happy months—and even years—down the road.